Refund Policy

We want you to be confident before you pay, which is why every plan starts with a free trial. This policy sets out when we refund subscription fees. It forms part of our Terms of Service.

1. Try before you buy

New installations include a free trial of 14 days with no payment required. Please use the trial to make sure BoltSync suits your business before subscribing.

2. Refund window on a first subscription

If you subscribe for the first time and BoltSync does not work for you, contact us within 7 days of your first payment and we will refund that payment in full. We may ask what went wrong so we can improve, but a refund in this window does not depend on the reason.

3. Renewals and later periods

Fees for a month or a year that has already started are not refundable, except as set out in sections 4 and 5. To avoid being charged for a period you do not want, tell us you wish to cancel before it begins. Cancellation takes effect at the end of the period you have paid for and you keep access until then.

4. When we will always refund

• We charged you by mistake, or charged the wrong amount — the difference is refunded in full.
• We remove a feature from the plan you paid for and you choose to cancel because of it — the unused part of the period is refunded.
• A fault on our side stops the software working for more than 7 consecutive days and we cannot fix it — the affected period is refunded.

5. What is not refundable

• Fees for a period you have already used, outside the first-subscription window.
• Problems caused by your own hardware, operating system, network, or data entered incorrectly.
• Refunds requested because your business has changed or you no longer need the software after the first-subscription window.

6. How to request a refund

Message us on WhatsApp at +92 302 7568850 or email support@tryboltsync.com with your business name and the phone number or email your licence is under. Approved refunds are paid by the same method you paid us, within 10 working days. Bank charges outside our control may be deducted.

7. Your statutory rights

Nothing in this policy takes away rights you have under the Punjab Consumer Protection Act 2005 or other consumer protection law that applies to you.